Office 365 Lync Online – Missing Features List

Some of the Enterprise Voice and collaboration features that are present in an on-premise Lync Server 2010 deployment but absent from the Lync Online plans in Office 365 Plan 3 or E4 are as follows:
  • Make incoming/outgoing calls over the phone network (PSTN dialling)
  • Call hold/retrieve
  • Dial-out over the phone network (PSTN) for meetings
  • Delegation for voice, for example, boss delegates to secretary
  • Call park
  • Outgoing Direct Inward Dialing (DID) manipulation
  • Advanced call controls including transfer, forward and simultaneous ring
  • Dial plans and policies
  • IP desk phone support
  • Survivable Branch Appliances for branch office resiliency
  • Call admissions control
  • Response groups
  • Private line (secondary DID for executives)
  • Interoperation with third-party private branch exchange (PBX)
  • Presence interoperation with third-party PBX
  • Remote call control (RCC) (also known as “click-to-call”) with on-premises PBX
  • Searching for employees by their skillset in an on-premise SharePoint Server and SharePoint Online
  • Persistent group chat
  • Connect (federate) to IBM Sametime unified communications platform
  • IM/presence federation with XMPP networks such as Jabber  and Google Talk
  • IM/presence with AOL and Yahoo
  • Authenticated experience in Lync Web App
  • Outlook delegation for scheduling online meetings
  • Generate a link to schedule a meeting via web page
  • Schedule an online meeting in Outlook Web App
  • Dial-in audio conferencing on Lync Server
  • Multimedia content upload
  • Screen shot capture (including annotation)
  • Interoperability with on-premise video conferencing systems
  • Access to Exchange Online voice mail
  • Team calling
  • Enhanced 9-1-1 for location by emergency services (? avaliability for Australia 000)
  • Support for analog devices such as a fax
  • Malicious call trace
  • Unassigned number
  • Network Quality of Service (QoS) and Differentiated Services Code Point (DSCP)
  • Media path optimisation
  • Phone number management
  • Call detail recording (CDR) and billing reporting
  • Integration with call centre solutions (Aspect)
  • Connect to IP phones (Lync 2010 Phone Edition)
  • Advanced interface for receptionists (Lync 2010 Attendant client)
  • Legacy clients (eg. Office Communication for Mac, 2007 R2, Mobile for Windows Mobile 6.x)
  • Anti-malware scanning for meeting content and file transfers
  • Instant message archiving (server-side only)
  • Exchange Unified Messaging (UM) interoperation with Exchange Online
  • Exchange UM interoperation with Exchange on-premise
  • Use the same domain for Lync on-premise and Lync Online users
  • Splitting workloads (for example, running IM/presence/voice on-premises, and conferencing in the cloud)
  • Attendee/user reporting
  • Reporting (using call recording and Quality of Experience)
  • Server side APIs to connect to other programs
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